Terms of service

You're responsible for what happens under your account. Keep your password safe; turn on SSO if your org supports it. If you suspect unauthorized access, email us and we'll lock the account.

Each subscription covers the brands listed on your tier. Adding a brand outside your tier limit requires an upgrade — we'll prompt you before any charge.

The 14-day trial requires a card, but we don't charge during the trial. On day 15 we charge the tier you selected at signup. We email two business days before the first charge — no exceptions.

Cancel any time from Settings → Billing. We prorate the unused days back to your card. Annual plans refund the remaining months minus a 17% prorated discount.

You agree not to:

• Scan brands you don't have the right to represent or research on behalf of.
• Reverse-engineer our query templates, the optimization model, or our API rate limits.
• Resell iSeen output as a primary product without an explicit reseller agreement.
• Use iSeen to harass, defraud, or impersonate any person or business.

We may suspend accounts that violate the above. Where reasonable we'll warn first; where the violation is severe (e.g. fraud, impersonation), we'll suspend immediately.

You own your workspace data. We own the iSeen product, brand, and codebase. Drafts we generate inside your workspace are licensed to you under a perpetual, royalty-free license; we don't take them back when you leave.

iSeen is provided "as is." We don't guarantee specific score outcomes — visibility depends on what each engine does, which is outside our control. We do guarantee 99.9% uptime on the dashboard and digest delivery; 99.95% on Enterprise.

Our aggregate liability for any claim is capped at the fees you paid us in the 12 months preceding the claim.

If we materially change these terms, we email every account on file 30 days before the change takes effect. Minor edits (typos, clarifications) are posted with a new "Last updated" date.